Cheap Travel Insurance 

Can I contact Travel-Insurance-Web.com by telephone?

No. As we are a web-based insurance provider we have no call centre facility. Any queries can be e-mailed to our customer services team (visit the "Contact us" link on the home page).

Are there any conditions that we should know about?

These frequently asked questions are here to assist you. You should read the policy carefully to make sure it suits your requirements. The policy wording is available on the web site. As with all insurance policies there are conditions: for example there are excesses under most sections of the policy, and you are signing, electronically, to confirm that you abide by the conditions. It is a serious offence to misrepresent material facts under an insurance contract (i.e. you confirm, in signing, that there are no pre-existing medical reasons increasing the risk of treatment being required away from home).

I didn't have time to book my travel insurance policy before I travelled. Can I arrange cover now, even though I'm abroad?

No. Cover is only available in the UK at the time of booking the policy.

Do I need to take my travel insurance policy with me when I travel?

Yes. This documentation provides you with information and emergency telephone numbers you may need whilst travelling. It will also provide details of any supporting documentation that may be required in the event of a claim (i.e. loss reports, receipts etc.)

How will I receive my travel insurance policy documents?

A printable version of your policy will become available once the on-line booking process is complete. You will also receive an e-mailed copy to the e-mail address entered into the application, which will include your insurance certificate, important policy notes and a copy of the full terms and conditions.

Does the policy cover trips paid for with Air Miles or vouchers?

Yes, if travel arrangements were paid for by Air Miles or by any other form of redeemable vouchers, reimbursement will be the reinstatement of the Air Miles or redeemable vouchers to their original account. If reinstatement is not possible, we will reimburse the lowest advertised fare by the airline for the flight in question. Cancellation must be necessary and unavoidable and not as a result of disinclination to undertake your planned trip. Cover is only provided due to a cause listed in the policy wording.

How do I view the e-mailed version of my travel insurance policy?

You will need a current version (4 or above) of Adobe Acrobat Reader to open the attachments. To download the latest version, please click here

What can I do to make sure that nobody sees the financial information I input into the site?

All the information you provide is encrypted, meaning it is secure against possible interception.

I have a medical condition. Will this be covered under my travel insurance policy?

Yes. At Travel Insurance Web we cover many pre-existing medical conditions and offer an online medical screening system. Alternatively if you prefer to speak to one of our Sales team you can call them on 0870 033 9985 and they will be happy to help with your quote.

I'm going skiing. Does this policy cover Winter Sports?

No. The policy does not provide any cover for Winter Sports. We recommend that you visit Holiday Insurance Web.

I intend to take part in several sports during my trip, but only have the option of adding one on-line. What do I do?

The activities packs are designed to cover a range of activities. If all your sports do not fall within a specific pack you will need to e-mail us your requirements so that your policy can be manually endorsed by our customer services team.

What extra cover do I get if I add an activity to my travel insurance policy?

Adding a sport to your policy means that the medical expenses section of the policy is extended whilst you are taking part in the specified sport.

I'm over 64 years of age. Can you offer me a travel insurance policy?

We have an upper age limit of 64 years. Please visit Insure For All who provide competitive travel insurance for people aged 65 and over.

I have more than 2 adults travelling in my party, but I am unable to enter all the details on the same quote. What can I do?

You cannot include more than 2 adults on the same policy. If your party includes more than 2 adults they will need individual policies.

I turn 65 during the period of cover. Does this invalidate my travel insurance policy?

No, Your policy will continue to run until the date of expiry.

My eldest son will turn 18 whilst we are away. Will that make a difference to the insurance premium?

No. You will not be charged any additional premium until you renew your policy.

My daughter will be two years old when we travel, but the quote will not accept her date of birth

It is the age at the time of booking the policy that is required and not the age at the time of travel.

If I buy a family policy are we covered when travelling alone?

Yes, providing that all family members are named on the policy.

How do I make a claim against my travel insurance policy?

You can make a claim by completing the on-line claims notification form or you can contact the claims department by telephone. Relevant telephone numbers are detailed on the rear of your schedule.

What if I want to cancel my travel insurance policy?

A refund of premium can be allowed if your policy is cancelled within 14 days of receipt, if the policy does not meet your requirements. Just e-mail a request to our customers services department. A proportionate charge may be made for the time you have been on cover.