22 August 2007 Travellers 'will sacrifice service for price'
The prevalence of budget airlines shows that British consumers are willing to forgo superior customer service in favour of lower fares, it has been claimed.
Aviation watchdog the Air Transport Users Council reports that, while every passenger is different, there is a trend for holidaymakers to be willing to give up features like in-flight meals and increased luggage allowance if it will save them money on their trip.
James Fremantle, s spokesperson for the council, said: "The whole industry is price driven now and people appear not to mind not having all the services they had before like food and baggage.
"They don't mind paying extra for those things if their flight is very cheap - that's certainly the feedback that we're getting."
He added that despite this focus on price, if prices drop to a level which impacts upon events like lost baggage and delays - which could result in costly travel insurance claims - then this sacrifice has gone too far.
In October 2006, Sainsbury's Bank reported that 12 per cent of travel insurance claims received by the firm relate to delays to travel or baggage.
Archive Travel Insurance News Stories
Related Travel Insurance News
26 March 2008 Women 'confident' to travel alone
Women have become more confident to travel to traditional and emerging... [more]
26 March 2008 Paris and Bruges 'are emerging destinations for city breaks'
Paris and Bruges have been named as emerging destinations for city breaks in... [more]
26 March 2008 Princess takes birthday trip to traditional ski resort
Princess Eugenie, daughter of Sarah Ferguson, Duchess of York, and the Duke of... [more]
26 March 2008 Snow falls across Europe
Snow has been falling across Europe in the past week, leaving many traditional... [more]
Get a travel insurance quote today from Travel Insurance Web, comprehensive cover at an amazingly low price.
